FAQ


Here are some commonly asked, and answered questions about our website…


 

Q: How long will it take to get my login?

A: Login details are usually generated within one business day of payment. So if you have purchased a single subscription, you can expect to receive an email with your login details within one working day. If your subscription is for a school, allow up to three working days.

 

Q: Do I really need an ‘educational email’ to sign up as a student or a teacher?

A: Yes, your email address should include ‘.edu’ in there somewhere. This helps identify you to others when using the site and will hopefully promote networking and sharing between schools. It also allows you to receive the special pricing for school subscriptions!

 

Q: What payment methods do you accept?

A: If you are from a school, payment by cheque, or direct transfer are likely your preferred options. We accept payment through both of these methods. We also offer Paypal for anyone that prefers this method of payment.

 

Q: How do I change my password?

A: You should see a dark grey toolbar at the top of your page. Just click where it says ‘Howdy’ and choose ‘Edit My Profile’. You’ll find the password options towards the bottom of the page.

 

Q: What happens if I forget my password?

A: All you need to do is head to the ‘Forgot Password’ link on the login page and a new password will be sent to the email address you used to subscribe with us (for students subscribed as part of a school, it will be your school email address).

 

Q: If I’m buying a subscription for a school, does everyone get their own username and password?

A: You can choose to have individual login profiles for each student and staff member, or have one common login profile for all users. Recently, most schools have opted for the common login, as it makes it easier for students to remember their username and password!

 

Q: How are logins distributed? (For schools choosing to have individual login profiles)

A: For schools – the teacher will supply a list of email addresses of students and teachers, to be used as usernames. Students and teachers will be able to change their assigned password at their convenience. For individuals – the email address you register with will determine your user name and you will be assigned a password that you can change at your convenience.

 

Q: What if I need to add another student half way through the year to a school subscription?

A: Just send us a quick email and we’ll make sure it gets sorted out. There will be no extra charges.

 

Q: Is the subscription for the school year or is it from the date of purchase?

A: The subscription you purchase is for a full year from date of payment. We will contact you when your subscription is running out as to whether you would like to continue or not – there’s no need to remember to re-subscribe! You can access this site 24/7 and most importantly, during the holidays for study 🙂

 

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